About Us

To connect products with their stated uses, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. The current product listing controls availability and the model-specific details shown to shoppers.

Designed Around Everyday Care Routines

For customer reference, The assortment supports building cleansing, hydration, exfoliation, targeted treatment, eye-care, facial-oil, and sun-care routines only where stated by the applicable listing. Each listing and its supplied instructions define the product's actual purpose, functions, and use.

A Clearer Way to Shop

To support informed product selection, our service standard combines useful listing information, transparent policies, Free standard shipping on every U.S. order, tracking after shipment, and accessible customer care before and after purchase.

Use, Care, and Safety

For a clear shopping experience, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

How to Reach the Merchant

Across the current product range, Business name: The Ordinary

To keep product guidance practical, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

For responsible product use, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

As part of our customer-care standard, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).