FAQ

For a clearer overview, the answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.

How can I follow a shipment?

Within the store policy framework, a tracking number is sent after the parcel ships and may need a short time to activate.

Is delivery available outside the United States?

For policy guidance, No. We ship only within the United States, and free standard shipping applies to every U.S. order.

May I stop an order before dispatch?

As a general rule, Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.

Where should I find product-specific care or safety guidance?

To clarify the customer-care standard, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

Which no-reason returns are excluded?

Under the applicable policy, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.

What types of products are sold here?

In this summary, the live catalog features skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils, subject to current availability.

Who covers the cost of sending an approved return back?

For customer reference, the merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.

What currency, cards, and taxes apply?

When more detail is useful, checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards; taxes are collected as required by law.

How quickly is an approved refund posted?

In practical terms, the refund goes to the original payment method and normally appears in 5–10 business days after issuance.

When should an order leave and arrive?

For immediate reference, Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.

What is the return and exchange window?

For a concise answer, The 30-day no-reason return and exchange period starts when the order is delivered.

How to Reach the Merchant

In this summary, Business name: The Ordinary

For immediate reference, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

Within the store policy framework, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

To clarify the customer-care standard, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).