Payment Policy

As a payment-processing standard, the storefront displays product prices and processes checkout amounts in USD. A customer should review the final amount before authorizing payment.

About Credit/Debit Card

Under this payment standard, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The issuer must authorize the transaction through the secure Shopify checkout.

Tax, Cancellation, and Credits

To keep billing expectations clear, Taxes are collected as required by applicable law. Cancellation before shipment can be requested. In relation to checkout and payment, an approved refund returns to the original payment method and should appear within 5–10 business days after issuance, depending on the financial institution.

Secure Checkout Practices

For customer reference, Shopify and the relevant payment providers process card information through their security controls. Customer care will never request a full card number by email.

Authorization and Payment Review

Within the checkout process, Submitting an order authorizes the selected provider to validate or authorize the transaction. The customer confirms permission to use the payment method. To clarify transaction terms, a declined, incomplete, or unverifiable payment can delay or prevent acceptance of an order.

How to Reach the Merchant

For a clear payment record, Business name: The Ordinary

For payment transparency, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

As part of secure payment handling, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

For eligible transactions, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).