Terms of Service

For lawful store use, these Terms of Service form the rules for accessing this storefront and buying its products. Placing an order or continuing to use the store means the customer accepts these Terms and the linked policies.

Store Content, Warranties, and Liability

Under these Terms, Store content is protected by applicable intellectual-property law. To the maximum extent the law permits, services are offered as available and limitations on implied warranties or liability apply. As a condition of purchase, Mandatory consumer rights are not excluded.

Catalog, Availability, and Order Decisions

For a valid customer transaction, we aim to present accurate descriptions, specifications, images, prices, and availability. We may correct an error, limit a quantity, decline suspected fraud, or cancel an unavailable order, with an appropriate refund for amounts collected.

Payment, Currency, and Tax

For responsible use of the storefront, checkout is conducted in USD and supported cards are described in the Payment Policy. Taxes are collected as required by applicable law.

Accurate Information and Lawful Use

To keep order information accurate, customers must provide current checkout and account details, protect any account credentials, and refrain from unlawful conduct, security interference, malicious code, impersonation, or infringement of another party's rights.

Cancellation, Return, and Exchange Rights

To keep these obligations clear, customers may request cancellation before shipment. After dispatch, the 30-day no-reason return and exchange terms apply, including merchant-paid return shipping, the published exclusions, and the 5–10 business day refund-posting period.

Applicable Law and Revisions

Within the ordering process, Applicable U.S. federal law and the law associated with the merchant location below govern these Terms, without displacing non-waivable consumer protection. Revised Terms take effect when posted.

U.S. Fulfillment Commitments

For post-purchase support, we provide free standard shipping on all U.S. orders, normally prepare an order in 1–2 business days, and estimate 4–6 business days for carrier transit. A tracking number is supplied after dispatch.

How to Reach the Merchant

To explain the service standard, Business name: The Ordinary

Under applicable law, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

For customer reference, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

For post-purchase support, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).