Refund Policy

Within the customer-care process, our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.

Condition and Excluded Categories

To keep eligibility clear, for a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.

Under the return and exchange standard, Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.

Problems With an Order

For consistent return handling, Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.

Cancellation Before Dispatch

Within our return process, a cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.

Exchange and Refund Completion

To explain the available remedy, an approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Under this Refund Policy, Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.

Return Authorization and Shipping

For customer reference, Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. To clarify return responsibilities, the merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.

How to Reach the Merchant

As part of the 30-day program, Business name: The Ordinary

For an approved return or exchange, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

For a predictable review process, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

As part of the 30-day program, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).