Shipping Policy

For order and tracking support, delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.

Carrier Transit and Tracking

For customer reference, Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.

From Order Confirmation to Carrier Pickup

Under this Shipping Policy, the normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.

Changes, Cancellation, Returns, and Tax

For consistent shipment handling, an order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. To explain the shipping process, Taxes are collected as required by applicable law.

Addresses, Delays, and Delivery Concerns

Within our shipping process, use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. Under the stated fulfillment timeline, contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.

How to Reach the Merchant

Within the customer-care standard, Business name: The Ordinary

For U.S. order fulfillment, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

To clarify the delivery standard, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

To keep delivery expectations clear, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).