Contact Us

For customer reference, The The Ordinary customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Service Window

Under the applicable store policy, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago). A message received later is reviewed during the next service window.

Information That Helps Us Respond

Within our stated service hours, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

How to Reach the Merchant

To help us respond efficiently, Business name: The Ordinary

To protect account information, Email Support@Theorsdrny.shop or call (303) 925-6148 for customer care.

To route the request correctly, Business and default return location: 50 Pumping Station Rd, Stamford, CT 06902, US

Within our customer-care process, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).